Yes. Each member of our team speaks, understands and writes fluent English. Most are taught English as their primary language since grade 1 of school. Further, all technical education is in English.
Of course not! We know you have a life outside of work. We shall find overlapping times that are convenient for you to speak with our team, either daily or as required. When there are situations where you have to involve your team on an important meeting, during your day time, members of our team could be made available at that time to attend the conference call. At OliveTree, we will do all we can to accommodate our timings to yours.
No, you do not need to have a full-time resource for this purpose; initially you would need to educate OliveTree’s offshore team about your internal working processes and may need to answer a few questions from the offshore team. Once you and OliveTree’s offshore team is comfortable in the working relationship, then from that point onwards all you need to do is send the work and verify to make sure the quality of the work exceeds your expectations. If and when needed, OliveTree’s offshore team will contact you for questions and clarifications, if any.
We are conscious of this possibility. If need be, you will have a contact person available from the team in India to resolve such critical situations. We will do all we can to enable your business to run smoothly.
Not at all! Rates to India are about 5 cents a minute. But you don’t have to spend even that much with tools like Skype and Gtalk available to help you eliminate communication costs.