Order to Cash refers to the business process for receiving and processing customer sales.
In many business models a contractual relationship is established first via a Contract or Subscription. Orders are then received via different sales channels, such as phone, fax, email, internet or sales persons.
The contractual relationship is confirmed and the Orders are fulfilled through shipping and logistics. On completion of key events an invoice is generated and booked as Sales. If payment has not already been received, the debt is recorded and pursued through dunning cycles until the funds are received.
Order to Cash is completed by the Customer Care process through enquiries, requests and complaints handling.